Voice prompt service explained
Voice prompts are used in many telephony applications. In most instances, a voice prompt is a prerecorded script recorded in a human voice to “prompt” or guide callers to their desired destination or transaction. A caller might be accessing information about an account such as a balance or deposit, completing a transaction such as transferring funds or guiding the caller to a specific call centre specialist.
To produce your unique voice prompt recordings, Buy Trade Phone employ the services of professional Voice Recording artists. Utilising the facilities of our cutting edge recording studio, first class recordings are made and delivered to our customers. With an assortment of male or female voices, our comprehensive service is proving to be a world beater!
Why not spice up your voicemail greeting with a music logo? A logo is a short 2 to 5 second attention getting piece of music that plays at the beginning of your main voicemail greeting. After the logo fades, the voice begins. We do not recommend playing music under the entire greeting as it tends to compete with the voice, but adding a short logo to the beginning of your greeting sounds great. We can also add a sound effect that's appropriate for your business. Below are some typical applications for voices prompts, by deploying our voice prompts you can leave a lasting message.
Automated Attendant
This application answers the phone and allows the caller to ‘route themselves’ to the right person or department. In the past, a receptionist might have answered every call then routed the call to the appropriate person or department. Some companies may still employ live operators and use the automated attendant system when the call flow is too heavy for the receptionist to manage. An automated attendant becomes the telephone store front for a company.
Interactive Voice Response (IVR)
These systems were most effectively employed by banking and financial institutions in the past. An IVR combines ‘voice processing’ technology with a ‘database’ of information such as how much money is in your bank account or if a check has cleared. The voice prompt will speak to you based upon the information in the database.
Automatic Call Distributors (ACD)
While this technology has been used most widely in large call centres, new VoIP technologies are making it available to smaller companies. It allows you to route calls depending on a number of factors such as call centre agent skills, geographic considerations and other factors. When one of the voice prompts asks you which product you’re calling about, it routes you to an agent with specific skills on that particular product line. ACDs allow companies to be staff their telephone more efficiently.